1. Introduction and Scope of Policy
52bd (hereinafter referred to as "we", "our" or "the platform") is a premium online entertainment and betting platform in Bangladesh. This privacy policy explains how we collect, process, use and protect the personal information of users through our website 52bd.lat.
By visiting our website or using our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services.
This policy applies to all registered users of our platform, guest visitors, and all individuals connected in any way to our services.
2. Information We Collect
We collect different types of information for various purposes. The categories of information are outlined below:
2.1 Information Provided Directly
When you create an account on our platform or use our services, you voluntarily provide the following information:
- Full name and date of birth
- Valid email address
- Password (stored in encrypted form)
- National ID card or passport details for identity verification
- Payment-related information for financial transactions (such as bKash, Nagad, Rocket or Upay account numbers)
- Bank account details (where applicable)
2.2 Automatically Collected Information
Our platform automatically collects certain technical information, which includes:
- IP address and device identification number
- Browser type and operating system
- Date, time and duration of website access
- Pages visited and navigation patterns
- Referral source (where you came from)
- Session data and user activity logs
2.3 Transaction-Related Information
For financial transactions, we record the following information:
- Deposit and withdrawal amounts and dates
- Payment method used
- Transaction ID and verification details
- Betting history and gaming activity
3. Purpose and Use of Data Collection
We use your personal information for the following legitimate purposes:
3.1 Account Management
- Creating and verifying new accounts
- Login and identity confirmation
- Password recovery and security question management
- Updating account settings
3.2 Service Delivery and Improvement
- Running gaming and betting services without interruption
- Processing deposits, withdrawals and financial transactions
- Activating bonuses, promotions and rewards
- Analysing and improving service quality
- Developing new features and games
3.3 Communication and Support
- Providing customer support services
- Sending important updates and notifications
- Providing information about promotional offers (with your consent)
- Resolving account-related issues
3.4 Compliance and Security
- Fraud and anti-money laundering prevention (AML)
- Preventing minors from using the platform
- Enforcing responsible gaming policies
- Meeting applicable legal obligations
4. Data Storage and Security
We have adopted industry-standard technical and administrative measures to protect your personal information.
4.1 Encryption and Technical Protection
- All data transmission secured through SSL/TLS encryption
- Passwords stored using a one-way hashing algorithm (never in plain text)
- Financial information protected with advanced encryption standards
- Regular security audits and vulnerability assessments are conducted
4.2 Retention Period
We retain your information only for as long as it is relevant or required to meet legal obligations:
- All account information is retained while the account remains active
- Financial records are kept for a minimum of five years after account closure
- Retention of data may be mandatory for compliance and legal purposes
- Once the need has been met, data is securely deleted or anonymised
5. Sharing Information with Third Parties
We never sell, rent or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
To operate our services, we work with certain trusted technology partners, such as payment processing services. These partners receive only the information necessary to carry out their specific services and are contractually bound to comply with our privacy policy.
5.2 Legal Requirements
We may be required to disclose information in the following cases:
- In compliance with a court order or valid legal process
- To cooperate with regulatory authority investigations
- To assist in preventing money laundering or fraud
- In emergency situations to protect the safety of our users or the public
6. Cookies and Tracking Technologies
Our website uses cookies for functional and analytical purposes. Cookies are small text files stored in your browser that help improve the performance of our platform.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions, security tokens and core functionality. These cannot be disabled.
- Functional Cookies: Used to remember language preferences, session settings and user preferences.
- Analytics Cookies: Used to collect website usage statistics so that we can improve our services.
6.2 Cookie Controls
You can control or disable cookies from your browser settings. However, please note that disabling essential cookies may disrupt some important functionality of the website.
7. Your Rights
As a user of our platform, you have the following rights:
7.1 Right to Access Information
You have the right to know what information we hold about you. By contacting our support team, you can request a copy of your information.
7.2 Right to Correct Information
If there is any incorrect or incomplete information in your profile, you can request that it be corrected. This can be done through account settings or via our support team.
7.3 Right to Delete Information
After closing your account, you may request deletion of your information in certain circumstances. However, some information may need to be retained for a set period for legal and compliance reasons.
7.4 Right to Object to Processing
You may object at any time to the processing of your information, particularly for direct marketing purposes, and opt out of the relevant services.
7.5 Right to Data Portability
In certain circumstances, you may request your information in a structured, commonly used format.
8. Privacy of Minors
52bd is an adult platform and is operated solely for individuals aged 21 or above. We do not knowingly collect information from any person under the age of 21.
Through an age verification process at the time of registration, we try to ensure that only adults are using our services. If we become aware that information about a minor is present in our database, we will immediately delete that information and close the associated account.
9. Third-Party Links
Our platform may sometimes contain links to third-party websites. These links are provided for the convenience of users. Please note that our privacy policy applies only to our own platform.
Third-party websites have their own privacy policies and we are not responsible in any way for the collection or use of information by those websites. It is advised to read their privacy policy before visiting any external website.
10. Policy Changes
We reserve the right to change or update this privacy policy as needed. For any significant changes, we will notify you in the following ways:
- By posting a notice on the website
- By sending a message to your registered email
- By updating the "Last Updated" date at the top of this page
Continued use of our platform after any changes will be considered as your acceptance of the updated policy terms. It is advised to check this page regularly.
11. Contact
If you have any questions, comments or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
Our privacy team will review your request or complaint as soon as possible and take appropriate action.